How to report flood damage - KPTV - FOX 12

How to report flood damage

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In the wake of last week's widespread flooding, several counties are asking residents to report damage.

Marion County:

Marion County Emergency Management is asking residents in the unincorporated areas of Marion County to report flood damage at 503-588-5108 or by e-mail at krowland@co.marion.or.us.  County officials must submit an Initial Damage Assessment report by Friday, Jan. 27, to Oregon Emergency Management.  

The Initial Damage Assessment with estimated damage costs is necessary to determine whether last week's winter storm event will qualify for a federal disaster declaration and potential assistance from the Federal Emergency Management Agency (FEMA).  

To report damage residents are encouraged to either contact their insurance company, city emergency management office, or the county depending on individual circumstances. 

Callers will need to provide the following information when reporting damage:

  • Name:
  • Address:
  • Contact Info:
  • Brief description of damage:

For more information please call 503-588-5108.

Linn County:

Residents and private business owners of Linn County will be asked to call in their damages through a phone bank (877) 570-0828 that will be activated on Thursday, Jan. 26, at 9 a.m. and be open until 4 p.m. The phone bank will be operational on Thursday only.

The following information is needed when the phone bank is called:

  • Name of owner or renter of property
  • Address of property
  • Contact number
  • Is property a primary home, rental property, or business
  • Is the property a single family home, mobile home, multi-family (apartment)
  • What was the type of damage sustained (5 categories)
  • Affected - Habitable
  • Minor (homes that can be made habitable quickly and without great expense)
  • Major (homes requiring costly or extended repair to be made habitable)
  • Destroyed
  • Inaccessible
  • Is the property or property contents insured?
  • Estimated damage of loss

Damages to rental units will be counted twice; the renter is affected under the housing category and loss of personal property and the landlord is affected under the business category unless all the damage is to the personal property of the renter. However, damages to "second" or vacation homes, or outbuildings such as detached garages will not be counted as they do not meet the criteria for identifying initial damage assessments.

City of Albany:

In response to Governor Kitzhaber declaring a state of emergency on Jan. 19, and the direction of Oregon Emergency Management through both Linn and Benton counties, the City of Albany is establishing a method for local residents to report estimated damages to their homes or businesses or loss of property related to recent extreme weather conditions.

Albany Fire Department staff will be taking damage reports by phone on Wednesday, Jan.  25, and Thursday, Jan. 26, 8 a.m. to 5 p.m. Residents should call 541-917-7700, Option 0 and be prepared to answer these questions:

  • Name of owner or renter of property
  • Address of property, including county
  • Contact phone number
  • Is property a primary residence, rental, or business?
  • Is the property a single-family home, mobile home, or multifamily/apartment building?
  • What type of damage was sustained (five categories apply)?
  • Affected - Habitable
  • Minor - Homes that can be made habitable quickly and without great expense
  • Major - Homes requiring costly or extended repair to be made habitable
  • Destroyed
  • Inaccessible
  • Is the property or property contents insured?
  • Estimated damage or loss

Damages to rental units will be counted twice; the renter is affected under the housing category and loss of personal property, and the landlord is affected under the business category unless all of the damage is to the renter's personal property. Damages to "second" or vacation homes or outbuildings such as detached garages will not be counted; they do not meet the criteria for identifying initial damage assessments.

Residents can use county assessor's records to establish a community average of home values (low, medium, and high) to facilitate making damage estimates.

Information obtained over the two days will be made available to Oregon Emergency Management through both counties as part of a damage assessment process for submission to the Federal Emergency Management Agency (FEMA). If approved, FEMA will activate a preliminary damage assessment team to tour county areas affected by the storm.

Benton County:

Community members should call Benton County Emergency Services at 541-766-6864 with reports of damage. Damage to infrastructure can include damage to the residence itself, belongings, outbuildings, vehicles, driveways/private bridges or agricultural losses.

When calling, please clearly provide the following information. A voicemail containing the information is adequate:

  • Name of owner or renter of property**
  • Address of property**
  • Contact number**
  • Type of home (owner occupied, rental or business)
  • Type of property (home, owner occupied, rental property, business, single family, multi-family (apartment) or mobile)
  • Type of damage sustained:
  • Affected but habitable
  • Minor (homes that can be made habitable quickly and without great expense)
  • Major (homes requiring costly or extended repair to be made habitable)
  • Destroyed
  • Inaccessible
  • Is the property or contents insured?
  • What is the estimated damage of loss?**

**Mandatory questions. Without an answer to these questions, we cannot register your property for assistance.

Information can also be submitted using the following contact e-mail: bcsoinfo@co.benton.or.us, or via our website.

Lincoln County:

With a declared local disaster by the Lincoln County Board of Commissioners on Jan. 19 and a State declared disaster by Governor Kitzhaber, Lincoln County with direction by Oregon Emergency Management (OEM), will begin the official damage assessment process on Monday, January 23rd.

The initial damage assessment process must be completed and returned to Oregon Emergency Management on Friday, Jan. 27. In order to meet this deadline County Emergency Management will communicate directly to agency leads for the public safety agencies, utility districts, special districts, and non-profit organizations regarding their requirements to document damages received during the past week and will establish a phone bank for residents and private business owners. Oregon Emergency Management will then collate the damage assessment information from the Counties and will request a preliminary damage assessment review through FEMA. If approved, FEMA will activate a preliminary damage assessment team to tour the areas affected by the storm in our County.

Residents and private business owners of Lincoln County will be asked to call in their damages through a phone bank 541-265-1999 that will be activated on Tuesday, Jan. 24, at 9 a.m. The phone bank will be operational between the hours of 9 a.m. and 6 p.m. on Tuesday, Wednesday and Thursday of this week.

Individuals and private business owners must call before 6 p.m. on Thursday, Jan. 26, to report their estimate of damages to their homes, businesses or loss of property as a renter of said property. The following outlines the questions residents and private business owners will be asked to report when they call in to the phone bank:

  • Name of owner or renter of property
  • Address of property
  • Contact number
  • Is property a primary home, rental property, or business
  • Is the property a single family home, mobile home, multi-family (apartment)
  • What was the type of damage sustained (5 categories)
  • Affected – Habitable
  • Minor (homes that can be made habitable quickly and without great expense)
  • Major (homes requiring costly or extended repair to be made habitable)
  • Destroyed
  • Inaccessible
  • Is the property or property contents insured?
  • Estimated damage of loss

Damages to rental units will be counted twice; the renter is affected under the housing category and loss of personal property and the landlord is affected under the business category unless all the damage is to the personal property of the renter. However, damages to "second" or vacation homes, or outbuildings such as detached garages will not be counted as they do not meet the criteria for identifying initial damage assessments.

Residents can use Assessor's records to establish community average of home values (low, medium, and high) to facilitate making damage estimates.

Personal Assistance: American Red Cross staff will be coordinating with emergency officials and local community partners to help residents impacted by the flood and to determine if shelters should be opened. For residents who have been displaced from their home, or need humanitarian assistance, they can contact the American Red Cross at 541-265-7182. For information on Red Cross shelter sites, go to www.redcross.org and click on "Getting Assistance."

Home Safety and Reentry After a Flood and Water Safety After a Flood: Included is a link to the Oregon Health Authority with information for Citizens on flood and water safety after a flood, home safety and reentry after a flood and injury prevention after a disaster.

What to do with Storm Debris: The recent storms have left many Oregon communities with extensive flood damage and debris. The Oregon Department of Environmental Quality urges residents and organizations to dispose of storm debris properly. Doing so will help prevent further negative impacts on our environment.

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