VANCOUVER, WA (KPTV) -
Major computer problems have disabled the voice mail system for 1,200 Clark County office phones.
County telecommunications workers said the system was putting out too much power and it took down major computer boards.
Now they are working to figure out why it happened and implement a solution.
So far, it's not clear when voice mail will be back in service for county workers.
Technicians must first repair the connections between an older phone system and a voice mail system scheduled for replacement later this year.
"We are treating this as an urgent matter and understand that many callers may face confusion and frustration in attempts to contact individual employees who are away from their desks," said Mike Westerman of General Services, the department that oversees telecommunications for the county. "We are sorry for the inconvenience."
Where possible, phones have been forwarded so callers can leave messages. Email also is an option for sending messages to employees not immediately available by phone and unable to receive voice mail.
County email style uses first and last names separated by a period and followed by @clark.wa.gov. For example: Sample.Name@clark.wa.gov.
In addition, the county maintains an extensive website with information on all county programs.
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