When the train started moving and the doors didn't close, several people on the MAX train last Friday tried to tell the operator.
Two witnesses tell KPTV they pressed the emergency call button on the train multiple times but only heard silence as the train continued to speed along Interstate 84.
"We kept pressing it over and over, and after no response we said, ‘OK, let's film it,'" Roz Miller said.
Miller's video captured two minutes of the train's eight-minute ride from the Hollywood Transit Station to the Lloyd Center.
In the video, you can see Michael Lentz repeatedly pressing the emergency call button and you can hear passengers urging him to keep trying.
"We had no response to anything as far as the intercom was concerned," Lentz said.
It wasn't until the train reached its final destination that the doors closed and the operator responded to the call, according to Miller.
"The driver told everybody to disembark and that the train was out of service," Miller said.
Trimet released the following statement Thursday:
"Our investigation thus far indicates that the call button to the operator was pressed and that it appears to have been functioning properly. The operator answered the intercom when the train arrived at Lloyd Center. We are continuing to investigate why the operator waited until they arrived at the platform before responding to the call. The investigation includes continuing to meet with the operator as well as determining exactly what happened and when."
A spokeswoman for Trimet would not say whether the operator was following protocol when he waited until the MAX train was at a stop to respond to the emergency call button.
Trimet engineers say it was not a mechanical failure that kept the doors open and safety specialists are looking at the circuitry in the car that has now been taken out of service.
Copyright 2013 KPTV-KPDX Broadcasting Corporation. All rights reserved.
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