When the train started moving and the doors didn't close, several people on the MAX train last Friday tried to tell the operator.
Two witnesses tell KPTV they pressed the emergency call button on the train multiple times but only heard silence as the train continued to speed along Interstate 84.
"We kept pressing it over and over, and after no response we said, ‘OK, let's film it,'" Roz Miller said.
Miller's video captured two minutes of the train's eight-minute ride from the Hollywood Transit Station to the Lloyd Center.
In the video, you can see Michael Lentz repeatedly pressing the emergency call button and you can hear passengers urging him to keep trying.
"We had no response to anything as far as the intercom was concerned," Lentz said.
It wasn't until the train reached its final destination that the doors closed and the operator responded to the call, according to Miller.
"The driver told everybody to disembark and that the train was out of service," Miller said.
Trimet released the following statement Thursday:
"Our investigation thus far indicates that the call button to the operator was pressed and that it appears to have been functioning properly. The operator answered the intercom when the train arrived at Lloyd Center. We are continuing to investigate why the operator waited until they arrived at the platform before responding to the call. The investigation includes continuing to meet with the operator as well as determining exactly what happened and when."
A spokeswoman for Trimet would not say whether the operator was following protocol when he waited until the MAX train was at a stop to respond to the emergency call button.
Trimet engineers say it was not a mechanical failure that kept the doors open and safety specialists are looking at the circuitry in the car that has now been taken out of service.
Copyright 2013 KPTV-KPDX Broadcasting Corporation. All rights reserved.
Attempts to alert operator about open MAX doors unansweredMore>>
Saturday, May 25 2013 1:52 AM EDT2013-05-25 05:52:05 GMT
A West Albany High School student is accused of building a bomb with the intent of detonating it at school. The 17-year-old was arrested Thursday night and taken to the Linn Benton Juvenile Detention FacilityMore >
The 17-year-old West Albany High School student was arrested on charges of possession and manufacture of a destructive device.More >
Friday, May 24 2013 7:33 PM EDT2013-05-24 23:33:41 GMT
A boy was flown to a Bend hospital after investigators said he was accidentally shot by a family member. It happened at 10:40 a.m. Friday on Thicket Lane in the Crooked River Ranch community of centralMore >
A boy was flown to a Bend hospital after investigators said he was accidentally shot by a family member.More >
Friday, May 24 2013 7:29 PM EDT2013-05-24 23:29:33 GMT
A Fox 12 viewer helped police catch a suspected hit-and-run driver accused of leaving a jackknifed trailer and an injured 72-year-old woman on the side of Interstate 5. Washington State Patrol releasedMore >
A Fox 12 viewer helped police catch a suspected hit-and-run driver accused of leaving a jackknifed trailer and an injured 72-year-old woman on the side of Interstate 5.More >
Friday, May 24 2013 6:26 PM EDT2013-05-24 22:26:14 GMT
A bridge on Interstate 5 in northern Washington collapsed Thursday evening, sending people and cars into the water. Washington State Patrol troopers confirmed both lanes of the Skagit River Bridge collapsedMore >
Cars crawled through detours Friday afternoon, a day after an Interstate 5 bridge collapsed in northern Washington. PHOTOS l VIDEO | RELATED: Bridge history More >
Toronto Mayor Rob Ford denied Friday that he smokes crack cocaine and said he is not an addict after a video purported to show him using the drug. Ford did not say whether he has ever used crack.More >
Toronto Mayor Rob Ford denied that he smokes crack cocaine and said he is not an addict, breaking a week of silence over reports of a video purportedly showing him using the drug. Critics were not appeased, with one city...More >
Friday, May 24 2013 7:45 PM EDT2013-05-24 23:45:45 GMT
The wet weather caused a giant branch to come crashing down outside a popular northwest Portland restaurant and lounge. The branch came down outside the Gypsy Lounge around 6:30 a.m. Friday at the cornerMore >
The wet weather caused a giant branch to come crashing down outside a popular northwest Portland restaurant and lounge.More >
Friday, May 24 2013 7:57 PM EDT2013-05-24 23:57:18 GMT
New technology is making it possible for out of town families to check-in on babies in the neonatal intensive care unit at Legacy Randall Children's Hospital. The system is called Nicview and RandallMore >
New technology is making it possible for out-of-town families to check in on babies in the neonatal intensive care unit at Legacy Randall Children's Hospital.More >