Phone scam targeting PGE customers - KPTV - FOX 12

Phone scam targeting PGE customers

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Portland General Electric customers are being targeted by a telephone scam.

PGE said someone claiming to be a worker for the electric company calls up customers and tells them they are past due on their account and they need to pay up immediately.

If they don't, the scammer says, their power will be disconnected.

The customers are directed to purchase a pre-paid credit card and call the person back with the credit card number, or the crook will call back to get the number.

PGE has received dozens of calls from residential and business customers during the past several weeks and is working with law enforcement officers on it.

If a customer believes they are targeted by this scam, they should report it to PGE customer service at 503-228-6322 or 800-542-8818 and contact their local police department immediately.

If a PGE customer is past due on their electric bill, they will receive a written notice on PGE letterhead 15 days and then five days before disconnection. The letter will include information on different ways to pay the bill.

An automated phone call will also be made and those calls are identified on caller identification as "PGE customer service."

PGE residential customers never receive phone calls from a live person asking for payment. Rarely does PGE call its business customers directly.

All telephone payments are completed through an automated service.

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