Troubled med spa shuts down, leaving customers out of money - KPTV - FOX 12

Troubled med spa shuts down, leaving customers out of money

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PORTLAND, OR (KPTV) -

Customers say they are out of thousands of dollars, after Forever Young Medical Laser Spa suddenly shut down two locations, this week.

Customers who came to the med spa's Hillsboro location, looking for answers and money on Thursday morning, found only a crew moving furniture out the back door.

"They took $2,000 cash from me, and promised about fifty different medical procedures they were going to perform for me," said Ronnie Davis, who said she received only a handful of procedures, since paying.

"I wasn't very happy with them in the first place. This is just icing on the cake, that they closed the doors on me," she said."

Some employees tell Fox 12, they learned the business would close at the end of the week, but were surprised when the owners shut down Wednesday. Other employees said they were in the dark. All are waiting to be paid, for the last days they worked.

Forever Young was the subject of 60 complaints made to the state Department of Justice since 2009, most concerning refunds, according to a DOJ spokesman.

The DOJ opened an investigation into Forever Young last winter, which will continue despite the closure.

A letter posted on the door of the spa's now-closed Beaverton location, blamed the investigation for the closure, along with other reasons.

"It wasn't just one thing that led us here, but instead, a flurry of regulatory changes and inquiries from state agencies, over the past several months, along with negative publicity, which damaged our reputation beyond repair, that has drained our business and has led us to the incredibly painful decision today, to close our doors at the end of this week," the letter read. It was signed "Forever Young Ownership."

A different company, Tan Republic, is attempting to honor contracts for Forever Young customers.

An attorney for Forever Young asked the company to take over their client database earlier this week, said spokesman Peter Lamka, who said they are still waiting to receive the database.

Tan Republic only offers tanning services, so they are trying to find a way to help Forever Young clients, who pre-paid for laser services, said Lamka.

A spokesman for the Department of Justice says Forever Young customers should demand their money back from the company.

Oregon law requires health spa contracts to have cancellation policies, that refund customers if the spa goes out of business. The law also says customers can get full refunds, within three days of signing a contract.

Customers can file complaints with the Department of Justice, the Better Business Bureau or send an email to help@oregonconsumer.gov.

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