Global B2C E-Commerce Delivery 2014 - KPTV - FOX 12

Global B2C E-Commerce Delivery 2014

Information contained on this page is provided by an independent third-party content provider. WorldNow and this Station make no warranties or representations in connection therewith. If you have any questions or comments about this page please contact pressreleases@worldnow.com.

SOURCE Reportlinker



 

 

 

NEW YORK, May 26, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:



Global B2C E-Commerce Delivery 2014

http://www.reportlinker.com/p02120999/Global-B2C-E-Commerce-Delivery-2014.html


1.) Growth of online retail drives development of diverse delivery modes

Since Amazon.com introduced same day delivery in the USA 2009, many E-Commerce players and multi-channel retailers have followed, such as Google Shopping, Nordstrom, eBay and Wal-Mart in the USA, online luxury retailer Net-a-Porter in the UK, online merchants Snapdeal in India and Jingdong in China. However, global surveys show that many online shoppers value free delivery over same-day delivery. Shoppers also want other delivery options such as delivery at an appointed time, or pick-up in-store or at another arranged location. Another trend is that retailers are developing and strengthening their own delivery networks, moving fulfillment centers closer to customers and increasing delivery from nearby stores rather than logistics centers where possible. By intensifying these activities, online and multi-channel merchants are entering the province of fulfillment companies and parcel carriers such as DHL, UPS, FedEx, DPD and others.

In the North American E-Commerce market, more merchants in the USA offer free and same-day delivery options, while the larger ones are developing their own delivery fleets. The same-day delivery became a trend among cross-channel and online merchants, even though less than 10% of shoppers say that same delivery is a top factor in shopping More than three quarters of online shoppers value free delivery more than same day delivery. Free or low cost shipping was the most important aspect of the online shopping experience for majority of online shoppers in Canada, also.

The B2C E-Commerce market in Latin America faces other issues. In Brazil, the major challenges are high consumer demand for free shipment and consumer frustration with delays in delivery. The postal system accounts for the largest share of the B2C E-Commerce delivery in Brazil. In Argentina, over half of online shoppers had their online purchases delivered to their homes in 2013, while a quarter picked them up in store. Online shoppers in Mexico value free shipping, as more than half are ready to add items to the cart in order to qualify for free shipping, and online retailers who have offered free shipping promotions note significant increase in sales.

Online shoppers in Europe also value free shipping. Free delivery for future purchases was expected almost two thirds of online shoppers in Germany, Switzerland and Austria. In those Central European nations the online retailers focused their efforts on timely delivery. Same day delivery is becoming the standard for online merchants in Germany, even though consumers would prefer free delivery within two or three days. High delivery cost was among the main reason for abandoning an online shopping cart in Germany.

In Western Europe, online shoppers in the UK are looking for wider delivery options, with free delivery as one of the key factors in making a purchase decision. In France, the national postal operator La Poste was the leading player on the B2C E-Commerce delivery market in 2013. A third of online shoppers in France chose an online retailer based on the speed of delivery. The share of online shoppers in the Netherlands indicating speed of delivery as important grew in 2013. In Spain, length of delivery time was the reason for close to 20% shoppers to abandon their online shopping cart.

The B2C E-Commerce delivery systems in Eastern Europe respond to a variety of challenges. The delivery market in Russia is growing rapidly, with most of the increase going to couriers rather the postal system. As for delivery times, half of Russian online shoppers were willing to wait for their online purchases to be delivered within one week, however, in reality, over a third of online shoppers had to wait for one to several weeks for delivery, and over 10% for several months. In Poland, the majority of online shoppers waited just a couple of days for delivery of online purchases, and majority of Polish shoppers perceived delivery costs to be too high. The presence of a home delivery option was a popular reason for shoppers in Turkey to buy online and not in store in 2012. Moreover, the majority of online shoppers in Turkey chose a particular store because of rapid and reliable home delivery. On the other hand, In Ukraine, the vast majority of online shoppers prefer to pick up their online purchases themselves from the courier's office, the post office or from the store.

In the Scandinavian nations, home delivery was the most preferred option and online shoppers were willing to accept a delivery time of several days to lower the cost of the purchase.

Online shoppers in Asia generally seem to give more importance to speed of delivery. Fast delivery was an important criteria for choosing an online shop for nearly 20% of online shoppers in Japan in 2012. A third of online shoppers waited for 3 days for their online purchase to arrive, while a slightly larger share waited for around week at one point last year. Moreover, the majority of online shoppers in Japan would like to have the option to specify delivery hours and to choose the delivery day. In South Korea, B2C E-Commerce delivery is one of the major fields for intense competition in online retail. The majority of B2C E-Commerce orders were delivered door-to-door last year, nearly all by couriers as postal services accounted for less than 1%.

Competition on the fast growing B2C E-Commerce delivery market in China is fierce, involving local and international operators and retailers, who fight for offering more options and faster delivery times. In September 2013, a high double-digit share of online shoppers in China regarded free shipping as the major factor in B2C E-Commerce delivery.

In other Asian nations, several large online merchants launched same day delivery in India early this year despite the undeveloped logistics infrastructure. In Indonesia, less than 20% of online shoppers in have ever received free delivery of goods purchased online, while in Singapore this share was higher than one third.

In the Middle East, major B2C E-Commerce companies warn of possible delays in delivery and offer delivery times as long as up to 30 days. "Free Delivery" and "Same Day Delivery" were the two most important delivery options for online shoppers in the Middle East in 2013.

In Africa, B2C E-Commerce delivery was hindered by poor logistics, but driven by demand of consumers for speedy and cost-efficient delivery. In Egypt, delay in expected delivery was a problem faced by over 10% of online shoppers. Similarly, in Morocco concern about delivery was the main reason for a quarter of consumers not to shop online at one point last year. This same concern prevailed in South Africa, as "Delivery Times" was the main obstacle to buying products online, according to over a third of consumers in South Africa in June 2013. Both "Free Delivery" and "Same Day Delivery" were the two delivery options most wanted by online shoppers in South Africa last year.

The increasing comfort of shoppers around the world to make purchases online, with the attendant need for delivery of those purchases has resulted in competition amongst courier delivery services and between those services and national postal operators. The competition will likely result in improved and lower cost service to the consumer as time goes on.


2.) About our Reports

- Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions.
- yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.
- The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and Company databases, journals, company registries and news portals.
- Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted.
- yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted.
- If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request.
1. Management Summary

2. Global
•B2C E-Commerce Delivery Trends, 2014
•Cross-Border B2C E-Commerce Delivery Overview and Trends, 2014
•Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e
•Most Important Return Options in B2C E-Commerce, in % of Online Shoppers, 2013e
•Breakdown of B2C E-Commerce Delivery Preferences in Selected Countries, by Delivery Place, in % of Online Shoppers, September 2013
•Factors Influencing the Choice of Delivery Option, in % of Online Shoppers, by Selected Countries, September 2013


3. North America

3.1. USA (Top Country)
•B2C E-Commerce Delivery Overview and Trends, 2014
•Breakdown of Online Shoppers by Number of Days Willing to Wait for B2C E-Commerce Delivery, in %, February 2013
•Delivery-Related Reasons for Abandoning Shopping Cart, in % of Online Shoppers, February 2013
•Top Delivery Factors that Would Improve Online Shopping Experience, as Perceived by Online Shoppers, in %, March 2013
•Maximum Fee That Online Shoppers are Willing to Pay for Same Day Delivery, by Affluent Millennials and Other Online Shoppers, in USD, March 2013
•Share of Same Day Delivery on Total Online Purchases, in %, March 2013
•Share of Online Shoppers Who Would be More Likely to Return to the Abandoned Card if Shipping Costs and Duration are Mentioned in the Notification about Items Left in Cart, Compared to Other •Factors, in % of Online Shoppers, by Online Shopper Group, August 2013
•Breakdown of Offered Cyber Monday Promotion Types, Incl. "Shipping Promos", in %, 2013
•B2C E-Commerce Delivery Methods Offered By Top 5 Companies by B2C E-Commerce Sales, April 2014

3.2. Canada
•Most Important Aspect of Online Shopping Experience, Incl. Delivery, in % of Online Shoppers, 2012


4. Latin America

4.1. Brazil (Top Country)
•B2C E-Commerce Delivery Overview and Trends, 2013
•Breakdown of Online Shops, by Shop Which Offer Free Delivery and Shops Which do Not Offer Free Delivery, December 2012, March 2013, June 2013, September 2013, December 2013
•Breakdown of B2C E-Commerce Orders by Free and Paid Delivery, in %, 2012
•Share of Online Shops Offering Free Delivery, in % of Total Online Shops, June 2013 and Breakdown of Minimum Purchase Value Valid for Free Shipping, in %, June 2013
•Breakdown of B2C E-Commerce Delivery, by Method, in %, June 2013
•B2C E-Commerce Delivery Methods Offered On Top 5 B2C E-Commerce Websites by Number of Unique Visitors in December 2012, April 2014


4.2. Argentina
•Breakdown of Used B2C E-Commerce Delivery Methods, in % of Online Shoppers, 2013


4.3. Colombia
•Important Aspects of B2C E-Commerce Delivery, in % of Online Shoppers, 2013


4.4. Mexico
•Perception of B2C E-Commerce Delivery, in % of Online Shoppers, February 2013
•Share of Online Shops Offering Free Shipping Promotions, in %, 2012 & 2013
•Increase in B2C E-Commerce Sales as Result of Free Shipping Promotions, in %, 2012 & 2013


4.5. Uruguay
•Share of Consumers Who Do Not Buy Online Because of "Suspicious Delivery Terms", in % of Total Consumers Who Do Not Buy Online, 2012


5. Europe (Regional)
•Share of Online Shoppers Who Consider Free Delivery Very Important, Compared to Share of Online Shoppers Who Consider Quick Delivery Very Important, by Selected Countries, in %, 2013
•Maximum Number of Days that Frequent Online Shoppers are Willing to Wait for B2C E-Commerce Delivery, in Days, September 2013
•Share of Online Shoppers in the EU Who Have Experienced a Delay in B2C E-Commerce Delivery, by National Delivery and Delivery from Another EU Country, 2012
•Used Types of Domestic Shipment Suppliers, in % of Online Retailers in the EU, February 2013
•B2C Delivery Time Options Offered by Delivery Operators in the EU, by Type of Operators and by Domestic and Cross-Border B2C Delivery, in %, February 2013
•Overview of Main Alternative Operators Active in Domestic and Cross-Border B2C Delivery, Excl. Multinational Operators, by Countries in EU 27, February 2013
•Breakdown of Maximum Accepted B2C E-Commerce Delivery Time, in Days, in % of Online Shoppers, by Selected Countries, 2013
•Breakdown of B2C E-Commerce Delivery Preferences in Selected Countries, by Delivery Place, in % of Online Shoppers, September 2013
•Factors Influencing the Choice of Delivery Option, in % of Online Shoppers, by Selected Countries, September 2013


6. Central Europe


6.1. Central Europe (Regional)
•Expectations of Online Shoppers Regarding Delivery of Online Purchases to be Made within Next 1 to 3 Years, in % of Online Shoppers, July 2013
•Current Focus in B2C E-Commerce Delivery, in % of Online Shops, July 2013


6.2. Germany (Top Country)
•B2C E-Commerce Delivery Trends, 2014
•Top Reasons for Abandoning Shopping Cart, incl. High Delivery Costs, in % of Online Shoppers, February 2013
•Breakdown of the Importance of Factors in Online Shopping, Incl. Delivery, in % of Online Shoppers, January 2014
•Breakdown of Degree of Satisfaction of Online Shoppers with Delivery, in %, by Total, 2012 & 2013 and by Age Group, 2013
•Delivery Methods Offered By Top 5 Online Shops Ranked by B2C E-Commerce Sales in 2012, April 2014


6.3. Switzerland
•Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e


7. Western Europe


7.1. UK (Top Country)
•B2C E-Commerce Delivery Overview and Trends, 2014
•Breakdown of the Most Wanted Delivery Options, in % of Online Shoppers, August 2013
•Offered Delivery Options, in % of Retail Websites, 2013
•Breakdown of Delivery Charges, by Method, in % of Retail Websites Offering the Method, 2013
•Breakdown of Online Retailers, by Number of Countries Delivered to, in %, 2012
•Delivery Methods Offered By Top 5 Online Retail Websites, April 2014


7.2. France (Top Country)
•B2C E-Commerce Delivery Overview and Trends, 2014
•Used Delivery Methods, in % of Online Shoppers, June 2013
•Major Factors in Choice of Online Retailer, in % of Online Shoppers, June 2013
•Delivery Methods Offered By Top 3 Online Shops, April 2014

7.3. Belgium
•Delivery Methods Offered by Distance Selling Companies, incl. Online Shops, in %, 2011 & 2012
•Logistics Service Providers Used by Distance Selling Companies, incl. Online Shops, in %, 2011 & 2012


7.4. Italy
•Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e

7.5. Netherlands
•Barriers to Online Shopping, incl. Delivery, in % of Consumers, December 2012
•Most Important Factors in B2C E-Commerce Delivery, in % of Online Shoppers, H2 2011 & H2 2012

7.6. Spain
•Reasons for Shopping Cart Abandonment, in % of Online Shoppers, May 2013
•Reasons for Repeating Purchases, in % of Online Shoppers, May 2013


8. Eastern Europe


8.1. Russia (Top Country)
•B2C E-Commerce Delivery Overview and Trends, 2014
•Breakdown of B2C E-Commerce Delivery, by Method, in %, 2012
•Delivery Methods Used at Least Once, in % of Online Shoppers, 12 Months to September 2013
•Breakdown of Preferred Delivery Method, in % of Online Shoppers, September 2013
•Breakdown of Maximum Acceptable Delivery Time, in % of Online Shoppers, September 2013
•Breakdown of Experienced Maximum Delivery Time, in % of Online Shoppers, September 2013
•Delivery Methods Offered By Top 5 Online Shops, April 2014

8.2. Poland
•Breakdown of the Latest Online Purchase, by Delivery Time in Days, in % of Online Shoppers, December 2012
•Reasons for Shopping Cart Abandonment, Incl. Delivery, in % of Online Shoppers, December 2012
•Factors that Would Persuade Online Shoppers Buy More Often Online, in % of Online Shoppers, by Age Group, 2012

8.3. Turkey
•Reasons to Purchase Online and Not in Store, in % of Online Shoppers, 2012
•Reasons to Choose a Particular Online Store, in % of Online Shoppers, 2012

8.4. Ukraine
•Breakdown of Used Delivery Methods, in % of Online Shoppers, 2012


9. Scandinavia


9.1. Scandinavia (Regional)
•Breakdown of Maximum Accepted B2C E-Commerce Delivery Time, by Days, in % of Online Shoppers, 2013

9.2. Sweden (Top Country)
•Breakdown of Preferred B2C E-Commerce Delivery Alternatives, in % of Online Shoppers, by Product Type, January 2013

9.3. Denmark
•Breakdown of Preferred Delivery Methods, in % of Online Shoppers, by Age Group, March 2014

10. Asia-Pacific

10.1. Japan (Top Country)
•B2C E-Commerce Delivery Overview and Trends, 2014
•Most Important Criteria for Selecting Online Shop, incl. Delivery, in % of Online Shoppers, 2012
•Breakdown of B2C E-Commerce Delivery Time, in % of Online Shoppers, February 2013
•Most Important Delivery Options, in % of Online Shoppers, February 2013
•Delivery Methods Offered By Top 3 E-Commerce Websites, April 2014

10.2. South Korea (Top Country)
•B2C E-Commerce Delivery Overview and Trends, 2014
•Breakdown of B2C E-Commerce Transactions by Delivery Method, in %, Q1 2013 - Q3 2013
•Delivery Methods Offered By Top 3 E-Commerce Websites, April 2014

10.3. China (Top Country)
•B2C E-Commerce Delivery Overview and Trends, 2014
•Concerns about Online Shopping, incl. Delivery, in % of Consumers, February 2014
•Most Important Factors in B2C E-Commerce Delivery, in % of Online Shoppers, September 2013
•Delivery Methods Offered By Top 3 B2C E-Commerce Websites, April 2014

10.4. Australia
•B2C E-Commerce Delivery Trends, 2014 and Value of Courier Pick-Up and Delivery Services Market, in AUD billion, 2012/2013 & 2013/2014f

10.5. India
•B2C E-Commerce Delivery Overview and Trends, 2014

10.6. Indonesia
•Share of Online Shoppers who Received Free Delivery, in %, July 2013
•Share of Internet Users Having Concerns about Untimely B2C E-Commerce Delivery, in %, July 2013

10.7. Singapore
•Share of Online Shoppers who Received Free Delivery, in %, July 2013

10.8. Thailand
•Number of B2C E-Commerce Orders Delivered by Post, in millions, 2012, 2013 & 2014f

11. Middle East

11.1. Middle East (Regional)
•B2C E-Commerce Delivery Overview and Trends, 2014
•Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e

11.2. UAE (Top Country)
•Breakdown of Perception of the Most Important Factors in Online Shopping, in % of Online Shoppers, 2012
•Breakdown of the Maximum of Accepted Delivery Time, in % of Online Shoppers, 2012
•Breakdown of the Main Reasons to Not Shop Online, in % Consumers Who Do Not Shop Online, 2012

12. Africa

12.1. Africa (Regional)
•B2C E-Commerce Delivery Overview and Trends, 2014

12.2. South Africa (Top Country)
•Breakdown of Major Reasons Not to Shop Online, Incl. Delivery, in % of Consumers, June 2013
•Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e

12.3. Egypt
•Problems Faced in E-Commerce, incl. Delivery, in % of Online Shoppers, 2012

12.4. Morocco
•Reasons Not to Shop Online, incl. Delivery, in % of Consumers Who Do Not Shop Online, May 2013


To order this report: Global B2C E-Commerce Delivery 2014
http://www.reportlinker.com/p02120999/Global-B2C-E-Commerce-Delivery-2014.html



__________________________
Contact Clare: clare@reportlinker.com
US: (339)-368-6001
Intl: +1 339-368-6001

 

©2012 PR Newswire. All Rights Reserved.

Powered by WorldNow
FOX 12
Powered by WorldNow CNN
All content © 2014, KPTV-KPDX Broadcasting Corporation, Portland, OR and WorldNow. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.