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SOURCE Pacific Gas and Electric Company
SAN FRANCISCO, Aug. 24, 2014 /PRNewswire/ -- Pacific Gas and Electric Company (PG&E) is continuing to restore electric and gas service following an early morning 6.0 magnitude earthquake in Napa County and is making plans for additional actions in the days ahead to ensure customer safety.
PG&E proactively lowered the operating pressure of its Sonoma/Napa transmission pipeline system and conducted two patrols of the transmission system to ensure its integrity. The company is also conducting extensive sweeps of the involved communities using state-of-the-art leak detection vehicles to assess for distribution line leaks. Any leaks that are identified will be repaired immediately by onsite crews.
The company received 439 gas odor calls from customers and has visited the premises of approximately 400 so far. The remaining customers will be completed this evening. There were only 20 customer-level earthquake-related gas outages. These resulted from damaged customer facilities and will be restored when they can safely take service.
Beginning tomorrow, PG&E will proactively conduct courtesy gas safety checks at homes and businesses across the impacted area. These will continue over several days. Any customer who is not contacted can request one at 1-800-743-5002.
"We're committed to doing whatever it takes to ensure the safety of our system and the well-being of our customers and the communities we serve. I want our customers to know they can count on us," said Chris Johns, president of Pacific Gas and Electric Company.
PG&E will continue to provide customers with as much information as possible about earthquake recovery efforts through our call center and website, as well as news and social media channels. For updates on outages, customers can call PG&E's automated information line at 1-800-743-5000, or access a live outage map at www.pge.com/outagemap. PG&E will also relay information through its own news website, at www.pgecurrents.com; via Twitter, at www.twitter.com/pge4me; and on the company's Facebook page, at www.facebook.com/pacificgasandelectric.
PG&E experienced a peak electrical outage count of approximately 70,000 customers. The company has already restored service to 62,700 customers. Service has been essentially restored for all originally impacted customers in Sonoma County. In the more heavily impacted Napa County, PG&E expects to restore service today to the majority of the remaining 7,300 customers whose homes or businesses aren't damaged and can accept restoration. The company expects that some outages may require additional time to restore and in these cases will be communicating directly with customers whose repairs may take longer. Outage updates are available at www.pge.com/outagemap.
Customer Safety Tips
If you smell gas or are experiencing another electric or gas service emergency as a result of this earthquake, please call 1-800-743-5002 immediately.
PG&E offers the following natural gas safety tips:
If the earthquake has caused downed power lines or an outage, PG&E offers the following safety tips:
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation's cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and http://www.pge.com/about/newsroom/.
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