911 calls during deadly SE Portland fire released - KPTV - FOX 12

911 calls during deadly SE Portland fire released

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The 911 calls from a deadly house fire that happened on Saturday in southeast Portland have been released, and while some neighbors said they weren't able to get through to dispatch quickly enough, an official review shows there was no hold or delay on the first call about the fire.

Dispatch received eight 911 calls about the early morning fire on Southeast Salmon and 33rd.

Family of those who lived in the home said an 84-year-old woman died in the fire, and one of her sons was injured.

Neighbors were woken up by the fire. Some of them made calls to 911 while others knocked on doors to get people out of their homes.

Some neighbors said they were on hold for several minutes before talking to a dispatcher. Others never got through, while a couple of people had no trouble at all.

"Numerous people in the neighborhood called 911, and there was no response. It was pretty frustrating. I was on the phone for probably 10 minutes, and I finally just hung up," said neighbor Molly Twohy.

Officials said the initial 911 call on the fire was answered immediately and was about four minutes long, and by that time the fire department was on the scene.

Officials did say it is possible there was a hold time, where the caller was prompted to say 911 or hit any key right after dialing.

If the caller failed to do that, the system does not connect to 911.

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