Southwest Airlines schedule getting back to normal after compute - KPTV - FOX 12

Southwest Airlines schedule getting back to normal after computer glitch

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PORTLAND, OR (KPTV) -

Things are finally getting back to normal for Southwest Airlines travelers after a major technology glitch canceled hundreds of flights – including several out of PDX.

Natalie Hughes arrived at the Portland International Airport early Thursday afternoon after hearing about the issues. But luckily, her flight was still on the schedule and only delayed by 30 minutes.

“Everything was canceled yesterday and I don’t know if that has something to do with today, but it’s not too bad today,” said Hughes.

Wednesday was a much different story as hundreds of Southwest Airlines passengers at PDX were told their flights were canceled.

Southwest officials say there was a breakdown in their computer network and the back-up system did not kick in. The glitch forced the airline to cancel 700 flights Wednesday and 450 Thursday.

Officials say they’ve identified the problem and are making sure it doesn’t happen again, but the fix comes too late for some people, including members of an Oregon Elite basketball team, trying to get to Atlanta for a tournament.

On Thursday morning, Paige LaFountain wasn’t sure her team would make it.

“We didn’t know if it was going to be canceled, but then they just told us it was,” said LaFountain. “They say we might not even make it for our games and stuff.”

Southwest Airlines officials say if your original departure date was any time between yesterday July 20th and Sunday July 24th, you can rebook your ticket in the next two weeks at the cost of the original fare.

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