Customers of dog day care want refund, answers after it shut dow - KPTV - FOX 12

Customers of dog day care want refund, answers after it shut down without notice

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Owner of Growler's Doggy Daycare, Kevin York (KPTV) Owner of Growler's Doggy Daycare, Kevin York (KPTV)

Customer's of Growler's Doggy Daycare in Tigard want answers after the business closed without informing customers.

On the front door of Growler's Doggy Daycare the landlord provided a notice which read the tenant failed to pay rent and operating expenses. Since it’s a membership-based business, customers are left wondering where their money went.

The business owner, Kevin York said he is still working with the City of Tigard as well as the management company to re-open the business. York has also sent an email to his customers about what happened. York adds he and his wife, Krysta are business partners.

Records show York previously owned a dog daycare in northwest Portland called Dogstar. A former customer said he feels betrayed and lied to when he purchased more than a thousand dollars of dog packages at Dogstar but was never refunded the money.

Court papers show Brian Wyman was a customer and bought his dog $1,400 worth packages in October of 2014. Less than four months later, the store was also forced to close the business and was behind on rent, according to York.

Wyman said there were still over a thousand dollars worth of credit when the store shut down and requested a refund.

“We thought we could recover this business but the landlord wanted us out,” York said.

York said he did not want to see Dogstar shut down because he was emotionally attached to it.

After a couple months, Wyman and other customers received an email from York stating Dogstar will reopen in another location and customers were able to choose to get a refund or transfer their credit.

“We tried to pay everyone who requested a refund and unfortunately we just didn’t have the finances to repay everybody,” York said. “it’s not for lack of trying or we don’t want to.”

Wyman later sued to get his money back and said York avoided every contact since he filed the lawsuit.

York said the business was in debt and was trying to survive.

Later in October 2015, York said he opened Growler’s Doggy Daycare in Tigard. It too was forced to close on July 29 due to failure to pay rent. York said he is working to re-open the business for Growler’s customers.

Wyman on the other hand is furious, he believes the business is a scam and wants his money back.

“The fact that someone can own a business, take a bunch of money from their customers and then close door and never pay back and use that money to open another business,” Wyman said.

York said he hopes Growler’s customers will stay with the business and continue to allow them to be their dog day care of choice.

“We’re not trying to fraud anyone,” York said. “We’re just honest people and provide an honest business and will hopefully someday make an honest living.”

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