Uber Portland GM answers safety questions from The Gracious Girl - KPTV - FOX 12


Uber Portland GM answers safety questions from The Gracious Girl

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Ride-sharing services like Uber have been available in Portland for just over a year, and many still have a few questions about the safety of using the services.

The Gracious Girl, Mindy Lockard, sat down with Bryce Bennett, Uber Portland’s General Manager, to find answers to some common Uber safety questions.


Mindy: I’m a little nervous about getting in a car with a stranger. What steps does Uber take to let me know who is driving?

Bryce: That’s understandable. That’s why Uber created the app so that you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. So he or she will not be a total stranger when they arrive. And even after the trip, you’re able to contact your driver if you left something behind.

Mindy: My question is part safety and part mindfulness. How can I let my friends/family know my whereabouts for safety or if I’m running late?

Bryce: It’s very easy. Once your driver has picked you up, within the Uber app you are able to share your ETA with your friends and family via text so they can follow your route and know when to expect you. It will give you and them peace of mind.

Mindy: What if I don’t carry cash?

Bryce: Fares are automatically charged to the rider’s payment on file, so rides in most cities avoid the risk and hassle of carrying cash, making change, and fare disputes.

Mindy: What if I have a bad experience?

Bryce: There is accountability with the drivers. After every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.

Watch More Good Day Oregon Thursday for more of Mindy’s chat with Bryce?

Are you ready to ride? Visit t.uber.com/gooddayOR and use the promo code GOODDAYOR for $20 off your first ride!

Copyright © 2016 Mindy Lockard Gracious Living

Mindy Lockard is a nationally recognized etiquette expert and the founder of Mindy Lockard Gracious Living.

You can see more tips and advice from Mindy on #TheGraciousGirlsGuide on More Good Day Oregon and at MindyLockard.com.

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