TriMet apologizes to riders for ‘extremely challenging day’ full - KPTV - FOX 12

TriMet apologizes to riders for ‘extremely challenging day’ full of major delays

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PORTLAND, OR (KPTV) -

TriMet apologized to riders Tuesday for what it called an “extremely challenging day” full of major MAX delays.

TriMet released a statement Tuesday night saying they had been preparing for the heat wave, but a persistent issue with the agency’s computer network led to delays starting Tuesday morning.

The situation arose as crews worked to repair another issue that happened over the weekend. It left communication lacking between TriMet’s command center and MAX trains.

The result was slow-moving trains and delays throughout the metro area.

The problems didn’t stop there for TriMet on Tuesday. By 4 p.m., the Orange Line was facing long delays due to a wire down on the tracks.

Within that same hour, TriMet reported that ticket machines were not processing card transaction and riders were advised to use cash, a Hop card or the TriMet Tickets app.

On top of all that, there’s the extreme heat hitting the metro area.

During heat waves, MAX and WES trains are required to slow down, as the steel rails and copper power wires can expand.

MAX lines were running 10 mph slower in higher-speed areas Tuesday due to the heat, while WES trains did not exceed 30 mph once temperatures hit 95 degrees.

“We've had an extremely challenging day, and our service isn't where it should be. If you're riding — or trying to ride — you know this already, and we sincerely apologize,” according to a TriMet statement. 

The agency advised people to use the bus instead of MAX, if possible, or find alternate transportation Tuesday evening. 

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